If in anyway you are dissatisfied with your purchase, you can return it to us for a full refund within 7 days. Courier Charged at clients account
In the unlikely event that you’re not satisfied with your order and if it wasn’t what you ordered, the items in the order should be returned undamaged and unused within 7 days. No returns will be accepted after this.
We do take extreme care during the production of our genuine leather products and do check each product before it is shipped, but if for some reason the product is damaged due to a manufacturing fault when received, please get into contact with us, within 7 days of receiving the product/shipment, at firstname.lastname@example.org. Mistakes sometimes happen, we do our best to ensure that all products shipped are of the highest standards and quality.
Process to Return:
Please email email@example.com with the reason for the return, if you would like to be refunded please supply your banking details, if you would like to exchange the product with another at the same price please provide the product’s name, and your contact details.
As soon as we receive the returned products, we will contact you and either ship the exchanged product or transfer your refund through EFT.
1) We don’t take any responsibility if the banking details provided to us are incorrect, we will refund the banking details given to us.
2) If items are damaged and/or used, no refund shall be given
Terms & Conditions
1. This quotation is strictly valid for 3 working days.
2. Full payment is required before order confirmation.
3. No cancellation will be accepted once quote has been accepted and payment has been made and cleared.
4. Please note: Goods will only be dispatched once full payment has been received and cleared.
5. Courier or postage cost will be for the buyer’s account only.
6. All EFT payments take 24 hours to clear. No goods will be released for collection or delivered beforehand.
7. Please note. All invoices are VAT excluded.
8. Official purchase order required before commencing with large orders.
9. Orders may take between 2-6 weeks depending on the order size and product.
10. Fabric choices subject to availability.
11. Elvis Brew Co products are all handcrafted so design variations may occur although we ensure only the best quality.
12. Bulk / Wholesale orders can be email to firstname.lastname@example.org